Version 2.0 · Effective from August 1, 2026
These Terms of Use (hereinafter referred to as the "Terms") establish the rules governing access to and use of the online platform "UzmiTermin", available at uzmitermin.rs (hereinafter referred to as the "Service").
The Terms constitute a public offer. By using the Service as a "Service Provider" or as an "End User", you confirm that you have read these Terms and accept them in full.
Service (Platform) - the online platform UzmiTermin, available at uzmitermin.rs, including all subdomains, as well as the PWA application, providing a technical solution for automating appointment scheduling, calendar management and booking management.
Service Provider - a sole proprietor, legal entity or natural person using the Service for commercial or professional purposes to organize appointment booking for their services (workshops, service centers, salons, independent professionals).
End User - a natural person using the Service exclusively for the purpose of searching for available time slots and booking services provided by a Service Provider.
Account - the Service Provider's user account in the Service, accessed by means of a login and password.
Pricing Plan - the set of Service features made available to the Service Provider for a periodic fee or on a gratuitous basis.
Billing Period - a calendar month for which the fee under the selected Pricing Plan is charged.
ZZPL - the Law on Personal Data Protection of the Republic of Serbia ("Official Gazette of RS", No. 87/2018).
2.1. Nature of the Service. UzmiTermin is cloud-based software (a web application) accessed via the Internet. The Service constitutes exclusively a technical solution (an information system) for online appointment scheduling, digital calendar management and automation of communication between Service Providers and End Users.
2.2. Delimitation of Liability. UzmiTermin is not an agency, representative, intermediary or co-performer of Service Providers. The Service does not provide end services (including, but not limited to: repair, automotive, hairdressing, cosmetic and other similar services) and bears no liability for their quality, safety or legality.
2.3. The Service Is Not a Directory. The Service does not maintain a public directory of Service Providers, does not rank them and does not redirect End Users from one Service Provider to another. Access to the booking page is provided exclusively via a direct link distributed by the Service Provider itself.
2.4. Financial Settlements Between the Service Provider and the End User. The Service is not a payment aggregator, payment system or financial intermediary. All settlements for services rendered are made between the Service Provider and the End User directly, upon the delivery of services, without any financial involvement of the Platform.
This clause does not apply to payment by the Service Provider for the Service's Pricing Plans, the procedure for which is set forth in Section 7 of these Terms.
3.1. Acceptance by the Service Provider. The Terms shall be deemed accepted by the Service Provider upon completion of the registration process in the Service. Prior to performing the action that completes registration, the Service Provider is presented with a notice stating that by registering, the Service Provider accepts these Terms, the Privacy Policy and the Data Processing Agreement, with links to the full texts of said documents.
The Service records the fact of acceptance of the Terms: the date, time and version of the accepted documents.
3.2. Acceptance by the End User. The Terms shall be deemed accepted by the End User upon confirmation of a service booking. Prior to confirming a booking, the End User is presented with a notice containing links to these Terms and the Privacy Policy.
3.3. Refusal to Accept. Any person who does not agree with these Terms is not entitled to use the Service.
4.1. Profile Creation. To access calendar management features, the Service Provider undergoes a registration procedure by creating an Account.
4.2. Accuracy of Data. The Service Provider undertakes to provide accurate data during registration and to keep such data up to date.
4.3. Confidentiality of Access. The Service Provider bears sole responsibility for the security of their password and the confidentiality of their access credentials. All actions performed in the Service under the Service Provider's Account shall be deemed to have been performed by the Service Provider personally.
4.4. Notification of Unauthorized Access. Upon discovery of unauthorized access to their Account, the Service Provider is obligated to immediately change their password and notify the Service's technical support at support@uzmitermin.rs.
4.5. One Account. The Service Provider is entitled to have one Account. Creating multiple accounts for the purpose of repeatedly obtaining promotional offer or trial period benefits is not permitted.
5.1. Legal Status. The Service Provider warrants that it possesses the legal right, necessary permits, licenses and qualifications to provide its services on the territory of the Republic of Serbia.
5.2. Accuracy of Information. The Service Provider is obligated to keep the data in its profile up to date: work schedule, list of services, their prices and cancellation policies.
5.3. Resolution of Disputes with Clients. The Service Provider independently and directly resolves all claims from End Users regarding the quality, price or the fact of provision (or non-provision) of services.
5.4. Prohibited Use. The Service Provider is prohibited from using the Service for:
6.1. Allocation of Roles. With respect to End Users' personal data received through the Service, the Service Provider acts as the Data Controller (rukovalac), and the Service acts as the Data Processor (obrađivač) within the meaning of Article 4 of the ZZPL.
6.2. Data Processing Agreement. The terms governing the processing of personal data by the Service on behalf of the Service Provider are set forth in a separate document - the Data Processing Agreement, which constitutes an integral part of these Terms and is accepted by the Service Provider simultaneously therewith.
6.3. Obligations of the Service Provider. The Service Provider undertakes to process End Users' data strictly within the framework of the ZZPL and solely for the purpose of facilitating appointment booking. Transfer of data to third parties and use thereof for mailings without the consent of the End User is prohibited.
6.4. Liability for Lawfulness. The Service Provider is independently responsible for having a lawful basis for processing the data of its clients and for fulfilling their rights as data subjects. The Service provides the Service Provider with reasonable technical assistance to the extent set forth in the Data Processing Agreement.
7.1. Pricing Plans. The Service is provided under the following Pricing Plans:
The current composition of the Pricing Plans is published on the Pricing page and constitutes part of these Terms.
7.2. Currency and Taxes. All prices are stated in Serbian dinars (RSD). VAT is not charged.
7.3. Promotions and Complimentary Access Periods. The Service may from time to time conduct promotions granting certain categories of Service Providers temporary complimentary access to paid Pricing Plans. The terms of each promotion - its duration, eligible participants and the length of the complimentary period - are determined by the Service at its sole discretion and published on the website at the time the promotion is conducted. A promotion does not constitute a permanent condition of service provision: the Service may discontinue it at any time; however, any complimentary period already granted shall be preserved until its expiration. Upon expiration of the complimentary period, access is automatically downgraded to the Free plan unless the Service Provider has subscribed to a paid plan. No automatic charge is made upon expiration of the complimentary period. A promotion is granted once per Service Provider unless the terms of the promotion expressly provide otherwise.
7.4. Payment Procedure. Payment is made in advance for the upcoming Billing Period through the payment provider SOLIX LABS DOO BEOGRAD. The Service does not store full payment card data.
7.5. Automatic Renewal. The subscription is automatically renewed for each subsequent Billing Period until cancelled by the Service Provider. Cancellation is performed through the personal dashboard and takes effect upon expiration of the paid Billing Period.
7.6. Consequences of Non-Payment. In the event that payment cannot be collected, the Service notifies the Service Provider and provides a period of 7 (seven) calendar days to remedy the cause. Upon expiration of said period, access to the features of the paid Pricing Plan is suspended and the Account is downgraded to the Free plan. The Service Provider's data is not deleted in such case.
7.7. Changes to Pricing. The Service reserves the right to change the composition and pricing of the Pricing Plans. A change in pricing for active subscriptions shall take effect no earlier than 30 (thirty) calendar days from the date of notification of the Service Provider at the email address provided during registration. Continued use of a paid Pricing Plan after the changes take effect constitutes acceptance of the new pricing. In the event of disagreement, the Service Provider may cancel the subscription before the effective date of the changes.
7.8. Refunds. A paid Billing Period is non-refundable, except in the following cases:
A refund request shall be submitted to payments@uzmitermin.rs and shall be reviewed within 15 (fifteen) business days.
7.9. Professional Nature of Use. The Service Provider uses the Service for commercial or professional purposes. The consumer protection provisions of the legislation of the Republic of Serbia do not apply to the relationship between the Service and the Service Provider.
8.1. Gratuitous Use. The End User is entitled to use the Service interface free of charge exclusively for the purpose of searching for available time slots and booking services with a chosen Service Provider.
8.2. No Registration Required. Registration in the Service is not required to book a service.
8.3. Accuracy of Contact Details. When making a booking, the End User is obligated to provide their real name and contact phone number.
8.4. Direct Relationship with the Service Provider. By booking a service, the End User enters into a direct contractual relationship with the Service Provider. The Service is not a party to such relationship.
8.5. Cancellation of Bookings. In the event of a change of plans, the End User is obligated to cancel the booking in a timely manner through the Service interface or to contact the Service Provider directly. Cancellation rules and deadlines are established by the Service Provider at its own discretion.
8.6. Claims Regarding Services. All claims regarding the quality, price or the fact of provision of services shall be directed by the End User to the Service Provider directly.
9.1. Moderation and Blocking. The Service reserves the right to temporarily restrict or completely block access to the Service Provider's Account in the event of a violation of these Terms, substantiated reports of fraud or misuse of End Users' data.
9.2. Notification of Blocking. Except in cases requiring immediate intervention to protect user data or the operability of the Platform, the Service shall notify the Service Provider of the forthcoming access restriction and provide a reasonable period to remedy the violation.
9.3. Technical Maintenance. The Service reserves the right to carry out scheduled technical maintenance, temporarily restricting access to the calendar. The Service shall notify Service Providers of scheduled maintenance expected to result in unavailability of the Service for more than 30 (thirty) minutes at least 24 hours in advance.
9.4. Legal and Technical Status of PWA. The Service operates as a web application utilizing, among other technologies, PWA (Progressive Web App) technology. The application runs directly through the web browser and may be added by the user to the device's home screen as a shortcut.
The Service is not a mobile application in the traditional sense and is not subject to mandatory listing or downloading through application stores such as the App Store (Apple), Google Play (Google) or other platforms. Users acknowledge that the Service bears no liability for the policies of third-party companies that may affect the display or stability of PWA technology on specific operating systems.
10.1. "As Is" Principle. Access to the Service is provided on the internationally accepted "As Is" principle. The Service does not warrant that the platform's functionality will fully meet the subjective expectations or specific requirements of the user.
10.2. Technical Interruptions. The Service takes reasonable technical and organizational measures to ensure stable platform operation on a 24/7 basis. The Service bears no liability for temporary technical failures, data transmission interruptions, calendar unavailability or loss of push notifications caused by maintenance work, failures on the part of the hosting provider or actions of third parties.
10.3. Liability for Internet Connection. The Service is not liable for platform malfunctions caused by the quality of the internet connection on the user's side, traffic blocking by backbone providers or the specifics of local telecommunications operators in Serbia.
10.4. Exclusion of Indirect Damages. The Service bears no liability for indirect damages, lost profits, loss of income or business reputation arising as a result of the use or inability to use the Service.
10.5. Cap on Liability. The aggregate liability of the Service to the Service Provider on all grounds within any period of 12 (twelve) consecutive months shall be limited to the amount actually paid by the Service Provider to the Service during the said period.
10.6. Mandatory Limitations. The provisions of this Section do not exclude or limit the liability of the Service for willful misconduct and gross negligence, nor in other cases where exclusion or limitation of liability is not permitted by the mandatory provisions of the legislation of the Republic of Serbia, in particular the Law on Obligations.
If any provision of this Section is held to be invalid, this shall not affect the validity of the remaining provisions hereof.
11.1. Right to Amend. The Service reserves the right to amend, supplement or update the text of these Terms in connection with the introduction of new functionality, changes to the Pricing Plans or updates to the legislation of the Republic of Serbia.
11.2. Notification and Effective Date.
11.3. Consent to the New Version. Continued use of the Service after the amendments take effect constitutes consent to the updated version. In the event of disagreement, the Service Provider may cancel the subscription and cease using the Service before the effective date of the amendments.
12.1. User's Initiative. The Service Provider, as well as the End User, have the right to cease using the Service at any time and request the irreversible deletion of their Account and all booking history.
12.2. Data Export Prior to Deletion. Prior to Account deletion, the Service Provider is entitled to receive their data and the data of their clients in a structured, machine-readable format. A data export request shall be fulfilled within 15 (fifteen) calendar days.
12.3. Service's Initiative. The Service reserves the right to restrict access to or delete the Service Provider's Account in the event of:
12.4. Fate of Personal Data. Upon Account deletion, the personal data of the Service Provider and related End Users' data are deleted from the Service's active databases within the timeframes established by the Privacy Policy, with the exception of information that the Service is required to retain in accordance with tax, accounting or other applicable legislation of the Republic of Serbia.
13.1. Governing Law. All relations between the Service and users shall be governed by the applicable legislation of the Republic of Serbia.
13.2. Pre-Trial Procedure. In the event of disagreements, the parties undertake to make every effort for their amicable resolution through negotiation. The period for consideration of a written claim submitted to info@uzmitermin.rs shall be 15 (fifteen) business days from the date of receipt.
13.3. Jurisdiction. If a dispute cannot be resolved through negotiation, it shall be submitted to the competent court of the Republic of Serbia at the place of registration of the Service owner.
14.1. Entire Agreement. These Terms, together with the Privacy Policy (including the section on the use of cookies) and the Data Processing Agreement, constitute the entire agreement between the Service and the user.
14.2. Priority of Documents. In the event of a conflict between these Terms and the Data Processing Agreement with respect to the processing of End Users' personal data, the provisions of the Data Processing Agreement shall prevail.
14.3. Severability. If any provision of these Terms is held to be invalid, this shall not affect the validity of the remaining provisions.
14.4. Language of the Document. These Terms have been drawn up in several languages. In the event of discrepancies, the text in the Serbian language shall prevail.
14.5. Assignment of Rights. The Service Provider may not assign its rights and obligations under these Terms to third parties without the written consent of the Service.
Version 2.0. Last updated: July 30, 2026
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